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New Jersey Help Center
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FAQs For Previous NJ betPARX Accounts
Will I be able to bet on Sports and Casino in one place on the new experience?
Why did you create a New App?
Will I still be able to login to the old APP to see my account information?
and 12 more ...
Registration
I Registered, but could not be Verified. How do I proceed?
Am I allowed to gamble online?
How old do I have to be to play your online casino games/place sports wagers?
and 7 more ...
Account Overview
Tax Documents
How do I check my Account Balances?
How do I change my password?
and 6 more ...
Deposits
Global Pay VIP Preferred / ACH / eCheck Cross Site Access Security Notifications
Why was my deposit declined?
What Deposit methods are available and how do I initiate a Deposit?
and 2 more ...
Sports Betting
Does your app offer streaming of live events?
How do I know what bets can be combined in a Same Game Parlay?
Why was my bet settled incorrectly?
and 9 more ...
Account Balances
What do my Sportsbook Balances mean?
What do my Casino Balances mean?
How to view your Casino Balances
and 1 more ...
Withdrawals
Global Pay / ACH / eCheck Cross Site Access Security Notifications
What Withdrawal methods are available and how do I initiate a Withdrawal?
How long does a withdrawal take?
and 3 more ...
Bonuses
How to use Promo Codes
How do I use my Free Spins?
I have more than one bonus active. If I play a game that is eligible for both bonuses, which wagering requirement does it count towards?
and 8 more ...
Mobile
Do I have to connect to WiFi in order to play?
How do I turn on my Device's WiFi?
How can I turn on the Location Services/GPS on my Mobile Device?
and 5 more ...
Geolocation
Geolocation Error Messages
What is the Geo-Comply Plug-in?
How do I turn on my Device's WIFI? (Mobile/PC/Mac)
and 15 more ...
Technical Concerns
My betPARX app says the game is being used on another channel. What does this mean?
Why can't I play on a Mobile Browser?
How do I check if my Computer has a WiFi card? What can I do if it doesn't have one?
and 6 more ...
Gameplay
I was disconnected while I was playing or my game is Stuck/Frozen, what should I do?
How do I know your games are fair?
How do I file a complaint?
and 1 more ...
Responsible Gaming
Gambling Problem?
What tools are there to help me manage my play?
How do I set a Timeout/Cool-Off period?
and 7 more ...
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Live Chat Support
Phone Support