Technical Concerns

If you are experiencing technical difficulties with our site or app, we suggest going through some troubleshooting steps as outlined below. - Check your WiFi connection and make sure you have strong WiFi - Clear cache & cookies (device/app) - Log out and then back in again - Restart your device - Uninstall and reinstall the app If you're still having issues, our [Customer Support Team](https://helpcenter.nj.betparx.com/) is happy to help. Before contacting, we ask that you submit a ticket usi...

[Android Device](#android) [iOS Device](#ios) [Windows PC Desktop/Laptop or Mac/iMac/Macbook](#PC) Android Device - Open the Settings application on your device. - Go to the Apps Menu. - Find the Application you want to Clear the App Data of (‘Play Casino’]. - Select it, Move to the Storage Tab. - Hit Clear App Cache iOS Device - Open your iPhone’s settings. - Scroll until you see the eligible app, then tap it. - Look for a “Clear cache” option. If the toggle next to it is green, tap it to c...

Due to connection issues, sometimes game rounds are unable to complete. In these cases, you should try the following troubleshooting techniques: - Log out of your current game session then log back in and go to the game in question. - If you are using the IOS or Android App, you may also try uninstalling the app, and then reinstalling the app. (Note: This will not delete information stored on your account) - If you’re playing on your desktop, try to clear your cookies and cache. - Log in and go...

When you encounter a message like this, it is typically because you have a game open on another device. We would suggest closing any games that might be open on other devices, as they are likely causing this issue. When you open a Casino game on our site, a new window will open for that game. Leaving this window open may cause issues when playing from other devices, even if they are logged out of their account on the other device. Make sure to close out games when you are done with them to preve...

Unfortunately, you can’t play on your cell phone’s web browser. Because Gaming Regulations require that any patron playing on the PA betPARX gaming site must be located within the borders of Pennsylvania. PC/Macbook: When playing on Desktop in the browser, patrons must download and install a Geo-Location plugin before playing. Mobile: For mobile players, all you'll need to do is download our app from the Apple App Store or the Google Play Store as the Geo-location is built into the app for you...

Windows PC: If you’re running Microsoft Windows, you can look for your wireless network card in the operating system’s device manager. Click the search box on the task bar or in the Start Menu and type “Device Manager.” Click the “Device Manager” search result. Scroll down through the list of installed devices to “Network Adapters.” If the adapter is installed, that’s where you’ll find it. Mac: If your computer is a Mac and it has a wireless card, you should see the wireless icon on the menu ...

In order for our systems to accurately track your location on the best terms possible, you must be connected to wireless internet (WiFi) to get the best connection. If your Desktop Computer does not currently had WiFi capabilities, we recommend buying a WiFi dongle adapter or connecting to a different device that is connected to WiFi.

[AOL Webmail](#AOL) [Apple Mail](#APPLE) [Comcast](#COMCAST) [Gmail](#GMAIL) [Hotmail](#Hotmail) [Microsoft Outlook](#OUTLOOk) [Mozilla Thunderbird](#Mozilla) [Verizon](#Verizon) [Yahoo](#YAHOO) AOL Webmail In order to mark us as a Safe Sender in AOL Webmail, you will need to add us to your Contacts: 1. Click Contacts in the Navigation Panel. 2. Click the ‘New Contact’ icon. 3. Enter njsupport@betparx.com and click ‘Add Contact’. Apple Mail In order to mark us as a Safe Sender in Apple Mail, ...

It’s important to us here at betPARX that you receive the emails you are supposed to. They contain important information about logins, withdrawals, and upcoming promotions. If you aren’t receiving these emails, your best option is to check your Junk or Spam folder. You can then mark the email as not Junk/Spam and receive them normally in the future. If this doesn’t resolve your issue, you’ll need to add us to your [Safe Senders list.](https://helpcenter.nj.betparx.com/759143-How-do-I-add-you-t...

We are compatible with most browsers, including Mozilla Firefox and Internet Explorer, however, we recommend Google Chrome for the best online gaming experience. Please note that you do not need to download and install our geolocation plugin again if you switch browsers as it works for all them.