Account Overview

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How do I see my Gaming History?

Your Gaming History shows you history of transactions from one casino game, or all casino games. Finding Game History - You can access your Gaming History by first opening up any casino game. - Some games will display the Gaming History differently. - You can either find it at the top of the screen (first picture), or in the menu of the game you have opened up (second and third pictures) Option A Option B Checking Individual and Overall Gaming History - You can click the Filter option in t...

Tax Documents

W2G's Any patron with play that generated a W2G in the tax year of 2023 will receive an email asking them if they would like to opt-in to receive these documents via electronic delivery service. Patrons that receive this email will have until January 15th, 2024 to follow the link in the email and select to opt-in to receive the documents via electronic delivery service. If a patron does not opt-in to electronic delivery service by January 15th, 2024, that patron's W2G's and a copy of their Net ...

How do I change my Personal Account Information?

You are able to change your Personal Information depending on what you are trying to change. The Personal Information that patrons are able to change themselves is their Cell Phone number as well as their E-mail Address. Any other changes to your account information that you would like to change would require you to contact Customer Service. Changing your Phone Number or E-mail Address 1. Login to your betPARX account and click the tab in the top right called 'My Account' 2. Clicking on 'My A...

What tools does betPARX offer to help players gamble responsibly?

Responsible Gaming is very important to us here at betPARX and if you need to speak with someone right now, please call the National Problem Gambling Hotline at 1-800GAMBLER. While we encourage players to Gamble Responsibly, we recognize that some people may require additional help to make sure they are gambling within their means and in a responsible manner. As part of our commitment to Responsible Gaming, we offer a variety of ways to help you manage your play: - Player limits: If you'd lik...

Why is my Account Frozen/Suspended?

Player Accounts may freeze for a variety of reasons, but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. After 3 failed login attempts, your account will be temporarily frozen for 2 minutes. After the 2 minutes have ended, you may try again. If you are unsure what your password is, you may want to change it to avoid further inconvenience. You can do so by clicking "[Forgot Password?](https://www.nj.betparx.com/forgot-password)" on the Login scr...

How do I change my password?

Forgot Password If you have forgotten your password and need to change it proceed to the login page. There is a red link below the password box that says ‘Forgot Password’ (pictured below). Click this button and you will be prompted to enter the email address associated with your account and your date of birth. Once you have filled out those fields you can click the ‘Reset’ button and will then be prompted to create your new password. Please note your password must contain at least 1 letter, 1...

I don't remember my Password, what can I do?

In the event that a patron forgets their password, it should be noted that any and all password changes will require Two-Factor Authentication to verify your identity. This is a security measure we take to protect the safety of our patrons' personal information. - Passwords must be a minimum of 8 characters. You may only use letters (A-Z or a-z), numbers (0-9) and Special Symbols (!#$%^&*()-+@№:|\±<>?). There should be no spaces between characters, and should contain at least one upper ca...

How do I check my Account Balances?

Your account balances may be confusing you and that's alright! Here's a quick explanation for you so you can get back to playing. [What do my Casino Balances mean?](https://helpcenter.nj.betparx.com/395093-What-do-my-Casino-Balances-mean) [What do my Sportsbook Balances mean?](https://helpcenter.nj.betparx.com/949149-What-do-my-Sportsbook-Balances-mean) [How to view your Casino Balances](https://helpcenter.nj.betparx.com/975042-How-to-view-your-Casino-Balances-) [How to view your Sportsbook ...

How do I upload requested documents to the site?

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must use one of our Secure Upload Server Links: If Customer Support asked you to submit documents as part of an Account update [CLICK HERE](https://www.betparx.com/upload/?id=njsupport) If our Payments Team requested docs as part of the Withdrawal process [CLICK HERE](https://www.betparx.com/upload/?id=nj) If our Payments Team asked y...

How do I enable/disable Marketing Communications?

Login into your account and navigate to the ‘My Account’ tab (Locations: on Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'Contact Preferences' sub-section and adjust your settings to your desired preference and select 'Submit'. Marketing Communications Disabled Marketing Communications Enabled How to Opt-out of Direct Marketing: If you prefer that we stop including you in our direct marketing, you may notify us in one...

How do I see my Transaction History and Game History?

You are able to see a detailed view of both your Game History and Bonus History within the My Account section. In addition, we offer an exportable combined table of Gaming History and Banking History located in the Transactions section of My Account. Login to your account then navigate to the ‘My Account’ tab (Locations - Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). The Game History section allows you to see details regarding your Casino gameplay. Filter by your...

How do I change my Email and/or Phone Number in my account?

If, for any reason, your contact information needs to be changed, then you can change it in your account by going to: - My Account >>> Profile >>> My Details Note: Make sure that you are typing the correct Phone Number and Email Format. A typo in either of these fields could lead to problems logging in in the future.

Does betPARX NJ have a loyalty program?

At this time, we do not have a Loyalty Program in New Jersey, however we are hoping to have this added very soon!

What is a W-2G and why did I receive it?

Winnings that meet certain state or federal thresholds must be reported to the IRS for tax purposes. There may be tax withheld from your winnings, depending on how much you’ve won, and what game you were playing. Learn more about the [IRS's taxable reporting criteria for gambling winnings and IRS Form W-2G used to report income related to gambling](https://www.irs.gov/forms-pubs/about-form-w2g). NOTE: W-2G forms report ONLY Winnings from your betPARX Online Account - If you need a W-2G form f...

Login Confirmation Email (Disable/Enable)

To enable or disable login confirmation email, please login and go to the My Account section: From there, on the profile page scroll down to the section labeled "Notification on Successful Login" Here you can select to enable or disable the email notification on successful login. Make sure to select 'submit' once you have toggled the button to whichever setting you desire. -------------------------------------------------------------------------------------------------------------------------...

What is Two-Factor Authentication and how does it work?

Two-Factor / Multi-Factor Authentication / 2FA / MFA At betPARX, the security of your account is important to us. In following DGE regulations, your account is required to receive Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) codes for login which are required to be sent through SMS text message to a mobile phone number. What is Multi-Factor (MFA) / Two-Factor Authentication (2FA)? MFA or 2FA is an authentication method that requires the user to provide two or more verif...

How do I Unsubscribe/Subscribe from Messaging and Notifications?

If you have decided you would no longer like to receive messaging on the betPARX App or Website, then follow the directions below. What you can unsubscribe from: - Non-Promotional Messaging - Promotional Messaging - Login Notifications The image above shows what it looks like to be opted in to receive ALL messaging. - An Opt-in will display as green - An Opt-out will display as gray - To receive no Promotional Offers >>> Toggle off the Select all option - To receive only...

Where is the What's New Section?

To find out What's New to the betPARX Online Sportsbook & Casino, all you need to do is go to your Profile and look under the Help Center Section for the Page titled "What's New",