Account Overview

Tax Documents

W2G's Any patron with play that generated a W2G in the tax year of 2023 will receive an email asking them if they would like to opt-in to receive these documents via electronic delivery service. Patrons that receive this email will have until January 15th, 2024 to follow the link in the email and select to opt-in to receive the documents via electronic delivery service. If a patron does not opt-in to electronic delivery service by January 15th, 2024, that patron's W2G's and a copy of their Net...

How do I check my Account Balances?

Balances can be tricky to understand, especially when you've entered into a promotion. - To do a quick casino balance check, click on the balances button at the top of your screen to see your restricted, bonus, and withdrawable balance. - For a more detailed breakdown of your balance, you can either click the My Balances icon from the quick balances section, or you can go to My Account >> My Balances - Hovering over the question mark next to each balance will provide a ...

How do I change my password?

Forgot Password (#forgot) Change Current Password (#change) Forgot Password If you have forgotten your password and need to change it proceed to the login page. There is a red link below the password box that says ‘Forgot Password’ (pictured below). Click this button and you will be prompted to enter the email address associated with your account and your date of birth. Once you have filled out those fields you can click the ‘Reset’ button and will then be prompted to create your new passw...

I don't remember my Password, what can I do?

In the event that a patron forgets their password, it should be noted that any and all password changes will require Two-Factor Authentication to verify your identity. This is a security measure we take to protect the safety of our patrons' personal information. - Passwords must be a minimum of 8 characters. You may only use letters (A-Z or a-z), numbers (0-9) and Special Symbols (!#$%^&*()-+@№:|\±<>?). There should be no spaces between characters, and should contain at least one upp...

How do I enable/disable Marketing Communications?

Login into your account and navigate to the ‘My Account’ tab (Locations: on Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'Contact Preferences' sub-section and adjust your settings to your desired preference and select 'Submit'. How to Opt-Out of Direct Marketing If you prefer that we stop including you in our direct marketing, you may notify us in one of the following ways: - Emails: Click “unsubscribe” in ...

What Statements are available and how can I access them?

You are able to see a detailed view of both your Game History and Bonus History within the My Account section. In addition, we offer an exportable combined table of Gaming History and Banking History located in the Transactions section of My Account. Login to your account then navigate to the ‘My Account’ tab (Locations - Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). The Game History section allows you to see details regarding your Casino gameplay. Filter by yo...

How do I change my Personal Account Information?

You are able to change your Personal Information depending on what you are trying to change. The Personal Information that patrons are able to change themselves is their Cell Phone number as well as their E-mail Address. Any other changes to your account information that you would like to change would require you to contact Customer Service. Changing your Phone Number or E-mail Address 1. Login to your betPARX account and click the tab in the top right called 'My Account' 2. Clicking on '...

Why is my Account Frozen?

Player Accounts may freeze for a variety of reasons , but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. When this occurs, you will be sent an email that contains a button to unfreeze your account. Simply locate the email sent, and click the button. You will see a confirmation popup once your account is unfrozen. You will see a confirmation popup once your account is unfrozen. In certain circumstances, our Payments & Security team ma...

How do I upload requested documents to the site?

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: Click here to upload your documents to our Secure Server. (https://parxcasino.com/upload/?id=nj) NOTES: - If you have multiple files uploaded, they must be uploaded one (1) file at a time. - IF YOU ARE ON A MOBILE WEB BROWSER YOU WILL NEED TO SET YOUR BROWSER TO DESKTOP VIEW! -...