Typically, if a bonus wasn’t awarded, it’s because the Terms and Conditions of the promotion haven't been met.
Make sure to read the Terms and Conditions for that specific promotion and ask yourself the following questions:
- Did I Opt in?
- Did I enter a Promo Code?
- Did I make a qualifying wager?
- Did I deposit the right amount?
- Did I play the right game(s)?
If you’re sure you have met all the promotion criteria but you still haven’t received your Bonus, please Contact Customer Service. Send us the promotion name and other details so that we can get you a quick resolution.