Bonus not received
Typically, if a bonus wasn’t awarded, it’s because the terms and conditions of the promotion haven't been met. Make sure to read the Terms and Conditions for that specific promotion and try these steps to find out what may have happened:
- Go to the promotions page and check that you have opted in or entered the promo code
- In the case of a Sports Bonus bet, make sure that you have made a qualifying wager.
- Check that you have deposited the minimum required amount.
- Check if you have made the deposit during the promotion period.
If you’re sure you have met all the promotion criteria but you still haven’t received your Sports Bonus Bet or bonus, please contact Customer Support. Send us the promotion name and other details, and we'll get your bonus credited as quickly as possible.