Like other Sportsbooks, we rely on the official statistics and results. This includes leagues like the NFL, NBA, and MLB to name a few. We work very hard to make sure that players receive their winnings as fast as possible, however, delays can happen for a variety of reasons.
Here are some common reasons why your bet may still be open:
- The event hasn’t started or finished yet
- Settlement is delayed because results are yet to be confirmed by official sources
- There is a large number of bets that need to be settled
However, if the event you are betting on ended more than 60 minutes ago and your bet is still open, please contact Contact Customer Service and send us your bet slip number so we can take a look.
If you participated in a Sports promotion and are waiting on the issuance of a Sports Bonus Bet, Profit Boost, etc. We advise you to first check the Terms and Conditions of the promotion that you participated in.